Effective Date: 15 July 2025

Welcome to Brar Mechanical. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://brarmechanical.com.au/ or engage our services.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information
  • Name
  • Address
  • Email address
  • Phone number
  • Vehicle details (make, model, registration)
  • Payment details (processed securely via trusted third-party payment processors)
Non-Personal Information
  • IP address
  • Browser type
  • Pages visited on our website
  • Time and date of access

2. How We Collect Information

We collect information through:

  • Website contact forms or booking requests
  • Phone calls, emails, or in-person interactions
  • When you engage our services (e.g., vehicle repair, servicing, diagnostics)

How We Use Your Information

We may use your information to:

  • Provide mechanical services (Break down, Clutch, Head Repair, Engine Rebuild, Trailer Services, Auto Cars servicing)
  • Process bookings and payments
  • Communicate with you regarding your service requests or appointments
  • Send updates or promotional offers (you can opt out at any time)
  • Improve our website and customer experience
  • Comply with legal obligations and resolve disputes

4. Sharing Your Information

We may share your information with:

  • Trusted third-party service providers who help us operate our business (e.g., payment processors, IT support)
  • Insurance companies or regulatory bodies if required by law
  • Government authorities when legally obliged

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage (physical and electronic) and restricted access to your data.

6. Access and Correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, or incomplete. Please contact us at the details below.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. You can adjust your browser settings to disable cookies, but this may affect your ability to use parts of our website.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

10. Contact Us

For any questions, requests, or complaints about your privacy, please contact us:

📧 info@brarmechanical.com.au

📞 (04) 7325 6285